Questions?

The LAP Coffee App allows customers to pre-order coffee, collect stamps, unlock rewards and send coffee to friends. It's free to download from the App Store / Google Play. You can place orders without creating an account. To collect stamps and access all features, you'll need to sign up with your phone number.

The Wallet still works as it always has. The app comes with cool new features on top - pre-order to skip the queue, redeem stamps for new things like food and merch, and send a coffee to a friend. When signing up, simply use the email address associated with your wallet. Your stamps move over automatically.

They've been transferred automatically and can be used for all rewards in the app, including food and merch.

In the app, go to Profile > Settings > "Already have a stamp card?" and enter the email your old card is registered to. Make sure you're on the latest version of the app first.

Reach out via Profile > Contact Us and we'll fix it on our end so you can import again. Good to know: you might have two wallets under different emails - for example a discount pass and a stamp card - and we'll make sure the one holding your stamps comes across.

They're almost always safe. Close and reopen the app and your balance should show up. If it's still missing, contact us via Profile > Contact Us and we'll check your balance and credit anything that's genuinely lost.

Once you install the app, your Wallet pass turns into the new all-blue app card, and your live stamp balance shows in the app. Your Wallet card still works in store too.

No - vouchers and percentage-discount passes can't be moved into the app. You can still use them in person at the counter. The app gives you the flexible stamps & rewards program instead.

Open the app, choose a store, pick your drink and food, and pay. The app will show you when your order will be ready - just head over to pick it up.

Once an order is placed in the app, it can't be changed at the counter - we'll already be preparing it. If you experience a bug or something is wrong, please reach out by clicking on Profile > Contact Us and we'll help.

In the regular pickup area in the store at the designated "APP" spot. Look for the cup with your name on the sticker.

The app shows the estimated preparation time after placing the order and indicates when the drink can be picked up in-store. You will also receive a push notification once your order is ready for pickup.

Buy any drink and earn 1 stamp. Once you've collected enough stamps, you can exchange them for free drinks, food and merch.

Spend your stamps on:

• ☕ Espresso: 3 stamps
• ☕ Americano: 4 stamps
• ☕ Cappuccino: 5 stamps
• 🥤 Any drink: 6 stamps
• 🥐 Croissant: 10 stamps
• 🧢 LAP Cap: 50 stamps

1. Open the Wallet tab in the app.
2. Tap Activate on the reward you want.
3. Scan your Wallet when you order in store. Your reward will be applied automatically.

Good to know: rewards can only be activated in the app. Baristas can't activate, change or undo rewards, so make sure you've selected the right one before ordering.

Your QR code is still there! Open your Wallet card, tap (...) > Pass Details, and you'll find it there. You only need the QR code in stores that don't have the new tap reader yet.

No worries! Contact us via Profile > Contact Us with the store you visited, the date and your receipt. We'll add your missing stamps for you. If you don't see them straight away, try restarting the app.

This was an early bug and has been fixed. If it happens again, contact us via Profile > Contact Us with your order details and we'll sort it out.

No. Only one discount or reward can be used per order. If you use a partner or discount QR code, you won't collect stamps on that purchase.

Pickup available at selected LAP stores only: Berlin (Akazienstrasse 3A, Oderberger Str. 53, Warschauer Str. 81), Cologne (Duerener Str. 191/193, 50931 Koeln), Munich (Pariser Str. 38) & Hamburg (Gerhofstrasse 32).

Invite a friend and you both get a free drink - 6 stamps each. Your friend gets their 6 stamps as soon as they sign up. You get yours once they've redeemed their free drink in store, and until then they're reserved for you. It works per friend, so two friends redeeming means 12 stamps for you.

No, that's how it works. Your friend's 6 stamps arrive right away, and yours land once they've redeemed their free drink in a store. They're already reserved for you.

Contact us via Profile > Contact Us with your invite link and both phone numbers, and we'll check it. A few common reasons: your friend signed up with a different phone number than the invite was sent to, they were already a LAP app user (referrals are for new sign-ups only), or the stamps are credited but not showing yet - try restarting the app.

A contact needs a phone number saved to appear in the invite list. Add a number and they'll show up.

Orders are paid directly in the app. Users can either pay directly at checkout or top up their LAP card in advance and use it for future purchases. Accepted payment methods include Apple Pay, Google Pay, credit/debit cards, and PayPal.

Contact us via Profile > Contact Us and we'll check what happened and fix the difference.

As a rule:

• Item ordered in the app but out of stock in store - full refund (arrives in 5-10 days)
• Drink poorly made - full refund after a quick check
• Ordered at the wrong store and the drink was already made - no refund, so double-check your store (it's shown at the top of the menu and at checkout) before you pay

All refunds go through Profile > Contact Us, not in store.

Please reach out via the app: Profile > Contact Us. Tell us when the order happened and we'll sort it out. Refunds are processed in the app, not in store.

All refunds for a missing order, an out-of-stock item, or anything else - are handled through in-app Support: Profile > Contact Us. Refunds are processed by a dedicated team, not in store.

Please contact our support team here and we'll help you as quickly as possible.

Enter your number without a leading "0" and with your country code. If it still doesn't arrive, a few international numbers aren't supported yet - so contact us here and we'll help or set you up another way.

These can't be edited in the app just yet. You can give your name again with your next in-app order, and our support team can check what's on file - contact us via Profile > Contact Us.

You can update your email in the app: Profile > Email Address. To delete your account, go to Profile > Delete Account.

First, make sure you're on the latest version (check the App Store or Google Play). If the problem continues, close the app and reopen it. Still not working? Let us know via Profile > Settings > Contact Us - tell us your device and what happened - and we'll look into it.

All support runs through the app: Profile > Contact Us. You can reach us about refunds, missing stamps, bugs, or general questions. If you can't log in, contact us here.